The UK and US contact information is right here on Trustpilot in the "About Us" section. Also, we have phone numbers posted everywhere. I'll have her screenshot that email and resend it you along with the Resizing Guidelines and Shipping Instructions. You did email us about a resizing on 2/15 and one of our customer service reps, Ciara, responded to your email on 2/17. Hi Kristen!! I've read your review! Thank you for taking the time to do so. Edit to add: I have added a star as I have finally received the missing certificates following this review. I hope this is helpful to anyone looking to order from them in the UK so you can be aware of how poorly you may be treated by Flawless Moissanite if there is a problem with your order. Long story short, the sheer frustration and stress caused by months of chasing this company up and being ignored/dismissed on top of the stress of wedding planning has been an experience I couldn't not share. I doubt I will actually receive the certificates. Another message to clarify and was told that they "would look into it" followed by nothing - this was almost 2 weeks ago at the time of writing this review. I was told at the point of the refund that they would be sent out the next day - a month later and nothing. I am still having problems with the company, however, as I still have not received the certificates of authenticity for both of my rings, which is adverised as being included on their website. In the end, I was eventually refunded half the value of the ring, which is a result I was satisfied with. I was finally contacted to clarify the problem via Whatsapp within the hour but the person was not very apologetic and I found them argumentative. Beyond frustrated at this point, I called for the last time to let them know that as they had essentially been ignoring me for months I was ready to look into making a complaint to the relevant body. I called again the following week and was informed the man I spoke to (presumably the boss/manager) was away and the receptionist would have him contact me via Whatsapp. I eventually found their phone number (which wasn't that easy to find) and called them, got (what I saw as half-hearted) apologies for the lack of reply to my emails and was told I would be called back within 24 hours, which did not happen. I tried emailing multiple times over the course of 2 months. So my problem was that the total weight was not as advertised, and nothing on their website stated a lesser TW if the ring is below a certain size nor did they tell me so. However, once the second arrived it was obvious that the total weight of my wedding ring was not right as compared to the newer ring of a smaller total weight, the stones were smaller (which I verified through a loop). The ring is beautifully made, I have no complaints about the craftmanship. I purchased my wedding ring from Flawless Moissanite in March - I have very small fingers so clarified before ordering that it could be made in my size.
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